Client Experience Specialist: Banking & Loyalty

PNC Financial Services Group, Inc.; Boardman Township (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

Life insurance

Disability protection

401(k) with match

Stock purchase plans

Educational assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. in Boardman, OH is seeking a Client Experience Associate to deliver a standout customer experience and improve financial wellbeing. You will engage customers, educate on options, and refer opportunities to branch staff while supporting lobby engagement and sales processes.

Ideal candidates bring strong customer service, banking knowledge, and the ability to leverage technology to resolve issues and grow loyalty across branches in the region.

Qualifications

• No university/college degree required; related experience may be considered.
• Typically <1 year of related experience.
• In lieu of a degree, a combination of education, certification(s) and experience may be considered.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives and refers to branch staff as appropriate.
• Supports proactive sales through lobby engagement and a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Boardman, OH is seeking a Client Experience Associate to deliver a standout customer experience and improve financial wellbeing. You will engage customers, educate on options, and refer opportunities to branch staff while supporting lobby engagement and sales processes.

Ideal candidates bring strong customer service, banking knowledge, and the ability to leverage technology to resolve issues and grow loyalty across branches in the region.