Bilingual Banking Experience Specialist

Fairygodboss

Hazleton (Luzerne County)

On-site

USD 32,000 - 42,000

Full time

6 days ago

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Job summary

PNC is seeking a Bilingual Client Experience Associate for our Hazleton, PA branch. The role emphasizes delivering a personalized customer experience, educating clients on banking options, and driving loyalty through proactive engagement.

Spanish language proficiency is required, and the position is in-office with a focus on branch operations and customer service. The candidate will identify opportunities during customer interactions, refer to branch staff, and support a sales-driven,

Qualifications

Spanish speaking is required and bilingual English/Spanish abilities are essential.
Experience or familiarity with retail banking and branch operations is preferred.
Ability to educate customers on banking options and refer opportunities to appropriate staff.

Responsibilities

Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
Identifies opportunities through meaningful conversations with customers and makes referrals to branch staff.
Performs lobby engagement to connect with customers and promote PNC products and services.
Applies product and procedural knowledge to solve customer problems.
Maintains branch operations and processing with accuracy and efficiency.
Supports proactive sales conversations through a defined sales process and effective lobby engagement.