Bilingual Client Experience Associate - Branch Banking

PNC Financial Services Group, Inc.; Avon (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Paid time off

Job summary

PNC Financial Services Group, Inc. in the Mountain Region seeks a Client Experience Associate to deliver a superior customer experience and grow share of wallet. You will handle customer interactions, educate on banking options, and refer opportunities to branch staff to meet customer needs.

In-office role with a focus on proactive sales conversations, lobby engagement, and leveraging digital tools. Spanish preferred and prior CX or banking exposure is advantageous.

Qualifications

• Roles at this level typically do not require a university degree.
• Spanish language preference is noted as a plus.
• Experience in customer service or retail banking is beneficial.

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty.
• Processes a variety of customer interactions.
• Educates customers on banking alternatives and leverages technology for transactions.
• Identifies banking opportunities and refers to branch staff when appropriate.
• Performs lobby engagement to connect customers with PNC products.
• Supports proactive sales conversations using a defined process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales Competencies

Education

No Degree

Job description

PNC Financial Services Group, Inc. in the Mountain Region seeks a Client Experience Associate to deliver a superior customer experience and grow share of wallet. You will handle customer interactions, educate on banking options, and refer opportunities to branch staff to meet customer needs.

In-office role with a focus on proactive sales conversations, lobby engagement, and leveraging digital tools. Spanish preferred and prior CX or banking exposure is advantageous.