Bilingual Client Experience Specialist

PNC; Glenwood Springs (CO); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Educational assistance

Job summary

PNC is seeking a Client Experience Associate in the Branch Banking group, based in the Mountain Region. The role focuses on delivering an exceptional customer experience, educating customers on financial options, and driving loyalty.

Spanish language skills are preferred and in-office work is expected. The position does not sponsor visas and emphasizes a customer-first culture within PNC's supportive environment.

Qualifications

• No university degree required for this role.
• Related experience or product knowledge may be preferred.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives and refers opportunities to branch staff when appropriate.
• Performs lobby engagement to position PNC products and build wallet share.
• Educates customers on managing transactions using technology and resources.
• Applies product knowledge to solve customer problems and supports daily branch operations.

Skills

Accountability

Banking

Customer Experience

Customer Service

Proactive Sales

Digital Awareness

Job description

PNC is seeking a Client Experience Associate in the Branch Banking group, based in the Mountain Region. The role focuses on delivering an exceptional customer experience, educating customers on financial options, and driving loyalty.

Spanish language skills are preferred and in-office work is expected. The position does not sponsor visas and emphasizes a customer-first culture within PNC's supportive environment.