Client Experience Associate - Bilingual Banking & Loyalty

PNC Financial Services Group, Inc.; Chandler Heights (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Education assistance

Wellness program

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate for our Retail Banking team based in Gilbert, AZ. This in-office role focuses on delivering a differentiated customer experience, educating customers on banking options, and referring opportunities to branch staff to grow loyalty.

Preferred Spanish fluency and a willingness to engage customers across channels. The position emphasizes collaboration, compliance with policies, and delivering accurate branch operations daily.

Qualifications

• No university degree required; related experience may be considered.
• Spanish speaking preferred; ability to communicate with diverse customers.
• Strong customer service and ability to identify opportunities.

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on available options.
• Identifies banking opportunities and makes referrals to branch staff as appropriate.
• Supports sales conversations through a defined process while serving customers in person.
• Maintains lobby engagement and ensures efficient branch operations.

Skills

Customer service

Sales opportunities

Communication

Bilingual Spanish

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate for our Retail Banking team based in Gilbert, AZ. This in-office role focuses on delivering a differentiated customer experience, educating customers on banking options, and referring opportunities to branch staff to grow loyalty.

Preferred Spanish fluency and a willingness to engage customers across channels. The position emphasizes collaboration, compliance with policies, and delivering accurate branch operations daily.