Bilingual Banking Client Experience Specialist

PNC Financial Services Group, Inc.; Scottsdale (AZ); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401(k) with match

Paid time off

Educational assistance

Wellness program

Descripción de la vacante

PNC Financial Services Group, Inc. in the Phoenix/Scottsdale area seeks a Client Experience Associate. Based in multiple branches, this in-office role focuses on delivering a unique customer experience and improving financial wellbeing.

Responsibilities include handling customer interactions, educating on options, and referring opportunities to branch staff while leveraging technology to assist customers.

Formación

• No university degree required for this entry level role.
• Typically less than 1 year of related banking experience.
• Bilingual Spanish is preferred to support customers.

Responsabilidades

• Delivers a customer experience to improve financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on options.
• Identifies opportunities and refers customers to branch staff.
• Supports lobby engagement and promotes PNC products to meet needs.

Conocimientos

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Educación

No Degree

Descripción del empleo

PNC Financial Services Group, Inc. in the Phoenix/Scottsdale area seeks a Client Experience Associate. Based in multiple branches, this in-office role focuses on delivering a unique customer experience and improving financial wellbeing.

Responsibilities include handling customer interactions, educating on options, and referring opportunities to branch staff while leveraging technology to assist customers.