Client Experience Pro – Branch Banking (Bilingual)

PNC; Aspen (CO); On-site; USD 37,000 - 62,000; Full time

Job summary

PNC is seeking a Client Experience Associate to be based in Aspen, Colorado. This in-office role focuses on delivering a superior customer experience, educating clients about banking options, and leveraging technology to solve problems.

Spanish language preference noted, with opportunities to refer customers to branch staff as needed. The role emphasizes proactive engagement, loyalty growth, and adherence to branch policies, with potential for incentive-based compensation and comprehensive

Qualifications

• Knowledge, skills, and abilities listed to succeed in the role.
• Roles typically do not require a university degree; experience or certifications may be considered.
• No degree required for this position.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Performs lobby engagement to connect with customers and position PNC products.
• Educates customers on options for managing financial transactions using technology.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations through a defined sales process to grow loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Client Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate to be based in Aspen, Colorado. This in-office role focuses on delivering a superior customer experience, educating clients about banking options, and leveraging technology to solve problems.

Spanish language preference noted, with opportunities to refer customers to branch staff as needed. The role emphasizes proactive engagement, loyalty growth, and adherence to branch policies, with potential for incentive-based compensation and comprehensive