Client Experience Specialist - Banking

PNC Business Credit; Lansing (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Stock purchase plan

Job summary

PNC is seeking a Client Experience Associate in Lansing, MI, within the Retail Banking group. Based at the Washington Square Branch, you will engage customers, educate them on PNC products, and refer opportunities to branch staff to grow share of wallet while delivering exceptional service.

Ideal candidates bring strong customer-service skills and an eagerness to learn through everyday banking interactions. This in-office role emphasizes a proactive sales approach and customer loyalty.

Qualifications

• No degree required; related experience accepted.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities during customer interactions and refers appropriately.
• Engages customers in lobby activities to connect with PNC products.
• Educates customers on managing financial transactions using technology and branch resources.

Skills

Accountability

Banking

Customer Experience

Customer Service

Identifying Opportunities

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Lansing, MI, within the Retail Banking group. Based at the Washington Square Branch, you will engage customers, educate them on PNC products, and refer opportunities to branch staff to grow share of wallet while delivering exceptional service.

Ideal candidates bring strong customer-service skills and an eagerness to learn through everyday banking interactions. This in-office role emphasizes a proactive sales approach and customer loyalty.