Banking Client Experience Specialist

PNC Financial Services Group; Battle Creek (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Pension and stock purchase plans

Educational assistance

Wellness program

Job summary

PNC is seeking a Client Experience Associate in Battle Creek, Michigan to deliver a differentiated banking experience across a regional network of branches. You will engage customers in lobby interactions, educate on financial solutions, and refer opportunities to branch staff while ensuring accurate operations and strong risk controls.

You will contribute to customer loyalty by delivering proactive service, leveraging technology, and guiding customers through appropriate financial options.

Qualifications

• Experience in customer service and branch banking environments.
• Ability to identify opportunities and refer to branch staff.
• Basic understanding of banking products and services.

Responsibilities

• Deliver a unique customer experience and educate on financial options.
• Identify banking opportunities and make referrals to branch staff.
• Engage customers in the lobby to promote PNC products.
• Apply product knowledge to resolve customer issues.
• Ensure efficient, accurate teller and branch operations.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Battle Creek, Michigan to deliver a differentiated banking experience across a regional network of branches. You will engage customers in lobby interactions, educate on financial solutions, and refer opportunities to branch staff while ensuring accurate operations and strong risk controls.

You will contribute to customer loyalty by delivering proactive service, leveraging technology, and guiding customers through appropriate financial options.