Client Experience Specialist

PNC; Howell (MI); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Paid time off

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Howell, MI. You will support multiple branches, delivering a differentiated customer experience, educating customers on banking options, and referring opportunities to branch staff.

The role emphasizes lobby engagement and leveraging technology to assist customers. The position focuses on strengthening customer loyalty, supporting a defined sales process, and maintaining accurate daily branch operations.

Qualifications

• Experience in customer service or retail banking preferred.
• Ability to educate customers on banking options and utilize digital tools.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing.
• Educate customers and refer opportunities to branch staff.
• Engage customers in lobby to promote PNC products.
• Support sales conversations through a defined process.
• Ensure daily teller and branch operations are accurate.

Skills

Customer experience

Banking knowledge

Communication skills

Sales oriented

Problem solving

Team collaboration

Education

No degree required

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate based in Howell, MI. You will support multiple branches, delivering a differentiated customer experience, educating customers on banking options, and referring opportunities to branch staff.

The role emphasizes lobby engagement and leveraging technology to assist customers. The position focuses on strengthening customer loyalty, supporting a defined sales process, and maintaining accurate daily branch operations.