Client Experience Specialist: Banking & Loyalty

PNC Financial Services Group, Inc.; Hamburg Township (MI); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Pension plan

Stock purchase plans

Dependent care reimbursement

Educational assistance

Job summary

PNC Financial Services Group, Inc. in Howell, MI is seeking a Client Experience Associate within Retail Banking to deliver an enhanced customer experience across multiple branches. The role involves guiding customers, educating on digital tools, and identifying banking opportunities during interactions.

Based in-office, you will support lobby engagements and referrals to branch staff, while upholding compliance and policy guidance. No visa sponsorship is provided for this position.

Qualifications

• Experience-focused role in customer-facing banking environments.
• Ability to educate customers on digital tools and options for financial interactions.
• Familiarity with branch operations and customer service standards.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and loyalty.
• Processes a variety of customer interactions and educates on alternatives.
• Identifies banking opportunities and refers as appropriate to branch staff.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy and Attention to Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection and Prevention

Managing Multiple Priorities

Problem Solving

Understanding Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Howell, MI is seeking a Client Experience Associate within Retail Banking to deliver an enhanced customer experience across multiple branches. The role involves guiding customers, educating on digital tools, and identifying banking opportunities during interactions.

Based in-office, you will support lobby engagements and referrals to branch staff, while upholding compliance and policy guidance. No visa sponsorship is provided for this position.