Client Experience Specialist

PNC; Farmington Hills (MI); Hybrid; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Pension and stock purchase plans

Life insurance & disability protection

Paid holidays and vacation days

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Farmington Hills, MI. You will deliver a tailored customer experience, educate clients on banking options, and identify opportunities to grow customer relationships through referrals and sales conversations.

Role emphasizes in-person engagement, adherence to policies, and efficient branch operations while fostering an inclusive workplace culture. Prior experience in customer service is valued.

Qualifications

• No university/college degree required; related experience may be considered.
• Role emphasizes customer interaction skills, sales process and branch operations.
• Framing recommendations through conversations and referrals to branch staff.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing.
• Educate customers on banking options and refer opportunities to branch staff.
• Engage customers in lobby activities and promote PNC products.
• Support daily teller and branch operations with accuracy and efficiency.
• Drive loyalty through service-to-sales and proactive conversations.

Skills

Customer focus

Managing risk

Accountability

Effective communications

Problem solving

Understanding customer needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in Farmington Hills, MI. You will deliver a tailored customer experience, educate clients on banking options, and identify opportunities to grow customer relationships through referrals and sales conversations.

Role emphasizes in-person engagement, adherence to policies, and efficient branch operations while fostering an inclusive workplace culture. Prior experience in customer service is valued.