Client Experience Specialist (Banking CX)

PNC; Canton (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical/Prescription coverage with HSA

Dental & Vision

401(k) with PNC match

Job summary

PNC, based in Canton, OH, is seeking a Client Experience Associate to deliver a premier customer experience across multiple branches in the region. You will educate customers, identify opportunities, and refer to branch staff to grow share of wallet while maintaining accurate, efficient branch operations.

The role emphasizes customer loyalty, use of technology, and proactive sales within an in-office, collaborative culture.

Qualifications

• Customer-focused banking experience.
• Strong communication and problem-solving skills.
• Ability to support multiple branches and regions.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers and makes referrals.
• Performs lobby engagement activities to connect with customers and position PNC products.

Skills

Customer Service

Banking

Accountability

Client Loyalty

Customer Experience

Identifying Opportunities

Leveraging Technology

Proactive Sales

Branch Banking

Job description

PNC, based in Canton, OH, is seeking a Client Experience Associate to deliver a premier customer experience across multiple branches in the region. You will educate customers, identify opportunities, and refer to branch staff to grow share of wallet while maintaining accurate, efficient branch operations.

The role emphasizes customer loyalty, use of technology, and proactive sales within an in-office, collaborative culture.