Client Experience Specialist, Retail Banking

PNC Financial Services Group; Grand Rapids (MI); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid holidays

Job summary

PNC Financial Services Group in Grand Rapids, MI is seeking a Client Experience Associate for our Retail Banking team. This in-office role supports multiple branches in the region and focuses on delivering a superior customer experience while driving sales opportunities.

The position emphasizes educating customers on digital options, identifying opportunities, and maintaining strong branch relationships to grow loyalty and wallet share. Prior banking knowledge is valued, with no degree required.

Qualifications

• Knowledge, skills, and abilities for this role as listed in the qualifications section.
• Education and experience requirements include no degree or alternative qualifications as allowed.
• Certifications/licensures: No required certifications for this position.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies opportunities and makes referrals to branch staff.
• Performs lobby engagement and educates customers on digital options.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group in Grand Rapids, MI is seeking a Client Experience Associate for our Retail Banking team. This in-office role supports multiple branches in the region and focuses on delivering a superior customer experience while driving sales opportunities.

The position emphasizes educating customers on digital options, identifying opportunities, and maintaining strong branch relationships to grow loyalty and wallet share. Prior banking knowledge is valued, with no degree required.