Banking Client Experience Specialist

PNC; Waterford Charter Township (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and Prescription Coverage

Dental and Vision Options

401(k) with PNC match

Pension

Job summary

PNC’s Retail Banking team in Waterford, MI seeks a Client Experience Associate to deliver a superior customer experience, educate customers on financial options, and support branch sales activities. The role focuses on building loyalty, guiding customers to appropriate products, and maintaining smooth branch operations.

The position is in-office, with responsibilities across multiple branches, and requires a customer‑centered approach. NASA?

Qualifications

• Preferred skills listed in the job posting.
• No specific software/tools required beyond general digital literacy.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Identifies opportunities through conversations and referrals to branch staff.
• Performs lobby engagement to connect with customers and promote PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch operations are performed efficiently and accurately.
• Supports proactive sales through internal and outbound interactions with a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC’s Retail Banking team in Waterford, MI seeks a Client Experience Associate to deliver a superior customer experience, educate customers on financial options, and support branch sales activities. The role focuses on building loyalty, guiding customers to appropriate products, and maintaining smooth branch operations.

The position is in-office, with responsibilities across multiple branches, and requires a customer‑centered approach. NASA?