Branch Client Experience Specialist

PNC; Hazel Park (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) with PNC match

Job summary

PNC Hazel Park seeks a Client Experience Associate to deliver an exceptional customer experience across multiple local branches in the region. You will educate customers on financial options, identify opportunities, and support sales through proactive lobby engagement.

You’ll help maintain efficient branch operations and foster loyalty. The role emphasizes customer focus, risk awareness, and using technology to assist customers, with ongoing opportunities to contribute to branch goals and

Qualifications

• Strong customer service skills with a focus on financial wellbeing.
• Ability to identify customer banking needs and opportunities.
• Excellent communication and interpersonal abilities.
• Familiarity with branch operations and procedures is helpful.

Responsibilities

• Delivers a unique customer experience aimed at improving financial wellbeing and loyalty.
• Educates customers on banking options and refers opportunities to branch staff.
• Supports proactive sales conversations through a defined process and lobby engagement.
• Ensures accurate execution of teller and branch operations.

Skills

Customer service

Sales

Communication

Banking knowledge

Education

No Degree

Job description

PNC Hazel Park seeks a Client Experience Associate to deliver an exceptional customer experience across multiple local branches in the region. You will educate customers on financial options, identify opportunities, and support sales through proactive lobby engagement.

You’ll help maintain efficient branch operations and foster loyalty. The role emphasizes customer focus, risk awareness, and using technology to assist customers, with ongoing opportunities to contribute to branch goals and