Client Experience Specialist

TravisMathew, LLC; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

TravisMathew, LLC is seeking a Client Associate to uphold in-store sales and service standards while driving KPI performance. You will connect with clients, develop repeat business, and maintain product knowledge across seasonal lines.

This role requires flexibility to work evenings, weekends, and holidays, with opportunities to contribute to store events and CRM initiatives. Join a dynamic retail team focused on customer experience.

Qualifications

• 1+ year experience in a client services role.
• Excellent written and verbal communication.
• Proficiency with MS Office and POS systems.
• Willing to work evenings, weekends and holidays.

Responsibilities

• Instill a sales and service focus to achieve goals.
• Connect with clients and develop repeat business.
• Maintain knowledge of apparel, fit, fabric and use.
• Support in-store events, CRM activity and initiatives.
• Adhere to client service standards and policies.
• Foster a friendly, team-oriented environment.
• Maintain front of house and stock space organization.
• Promote a sales-driven culture to meet KPIs and profitability.

Skills

Communication skills

Decision making

Flexibility hours

Tools

Microsoft Office

POS systems

Job description

TravisMathew, LLC is seeking a Client Associate to uphold in-store sales and service standards while driving KPI performance. You will connect with clients, develop repeat business, and maintain product knowledge across seasonal lines.

This role requires flexibility to work evenings, weekends, and holidays, with opportunities to contribute to store events and CRM initiatives. Join a dynamic retail team focused on customer experience.