Seasonal Client Experience Specialist

TravisMathew Apparel; Palm Desert (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

TravisMathew is seeking a Client Associate to support in-store sales and service excellence. You’ll connect with customers on the floor, develop repeat clients, and stay knowledgeable about seasonal apparel to drive sales and brand loyalty.

The role requires flexibility to work non-traditional hours including weekends and evenings, with a focus on maintaining a welcoming store environment and teamwork to reach KPI targets.

Qualifications

• 1+ year experience in client services or sales environment.
• Strong written and verbal communication skills.
• Ability to work non-traditional hours including weekends, evenings and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

Customer service

POS familiarity

Microsoft Office

Tools

POS systems

Job description

TravisMathew is seeking a Client Associate to support in-store sales and service excellence. You’ll connect with customers on the floor, develop repeat clients, and stay knowledgeable about seasonal apparel to drive sales and brand loyalty.

The role requires flexibility to work non-traditional hours including weekends and evenings, with a focus on maintaining a welcoming store environment and teamwork to reach KPI targets.