Seasonal Retail Client Experience Associate

TravisMathew Apparel; Oak Brook (IL); On-site; USD 23,000 - 24,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture within the store to meet or exceed KPIs and profitability goals.

The role requires connecting with clients, building repeat business, maintaining product knowledge, and supporting CRM activities. It also involves working non-traditional hours, including weekends, evenings, and holidays.

Qualifications

• 1+ year of client services experience.
• Proficient in Microsoft Applications.
• Strong written and verbal communication skills.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop repeat clients to drive individual sales.
• Maintain in-depth knowledge of apparel including fit, fabric and use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive repeat business.
• Adhere to service standards and company policies.

Skills

Customer service

Written and verbal communication

Decision making

Tools

POS systems

Microsoft Applications

Job description

TravisMathew is seeking a Client Associate to maintain the in-store sales and service experience and promote a sales culture within the store to meet or exceed KPIs and profitability goals.

The role requires connecting with clients, building repeat business, maintaining product knowledge, and supporting CRM activities. It also involves working non-traditional hours, including weekends, evenings, and holidays.