Retail Client Experience Specialist

TravisMathew Company; Indianapolis (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

TravisMathew, a premium apparel brand, seeks a Client Associate to uphold exceptional in-store sales and service, promoting a sales culture to meet KPIs and profitability goals. You will connect with clients, build repeat business, and maintain product knowledge across seasonal lines.

The role requires strong communication, proficiency with POS systems, and flexibility to work weekends, evenings, and holidays in a retail store setting.

Qualifications

• Minimum 1 year experience in a client services related capacity.
• Good written and verbal communication skills.
• Ability to work non-traditional hours; weekends, evenings and holidays.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line.
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

Strong written and verbal comms

Customer service

Teamwork

Tools

POS systems

Microsoft Applications

Job description

TravisMathew, a premium apparel brand, seeks a Client Associate to uphold exceptional in-store sales and service, promoting a sales culture to meet KPIs and profitability goals. You will connect with clients, build repeat business, and maintain product knowledge across seasonal lines.

The role requires strong communication, proficiency with POS systems, and flexibility to work weekends, evenings, and holidays in a retail store setting.