Client Experience Specialist

PNC; Burke (VA); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Comprehensive benefits

In-office environment

Paid time off and holidays

Job summary

PNC in Burke, Virginia is seeking a Client Experience Associate to support multiple branches. You will deliver a personalized customer experience, educate customers on banking options, and identify opportunities during interactions.

The role emphasizes in-office collaboration, adherence to policies, and helping to grow customer loyalty while leveraging digital tools. This entry-level position typically requires less than 1 year of experience and offers a comprehensive benefits package.

Qualifications

• No degree required; related experience may be considered.
• Experience in banking or retail customer service preferred.
• Ability to engage customers and refer opportunities.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and increase loyalty.
• Identifies opportunities through conversations with customers and refers to branch staff.
• Performs lobby engagement to promote PNC products and educate on digital tools.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch operations are completed efficiently and accurately.
• Supports proactive sales conversations through a defined sales process to grow loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Burke, Virginia is seeking a Client Experience Associate to support multiple branches. You will deliver a personalized customer experience, educate customers on banking options, and identify opportunities during interactions.

The role emphasizes in-office collaboration, adherence to policies, and helping to grow customer loyalty while leveraging digital tools. This entry-level position typically requires less than 1 year of experience and offers a comprehensive benefits package.