Client Experience Specialist

PNC; Leesburg (FL); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Health insurance

401(k) with match

Paid time off

Job summary

PNC in Leesburg, VA is seeking a Client Experience Associate to deliver a unique customer experience, educate customers on financial options, and refer opportunities to branch staff. The role emphasizes in-person service and a collaborative, in-office culture.

You will support lobby engagement, help manage daily branch operations, and participate in service-to-sales activities designed to grow loyalty and wallet share. No visa sponsorship is offered, and no degree is required for many roles.

Qualifications

• No university/college degree required; <1 year related experience may be acceptable.
• In lieu of a degree, a combination of education, certifications and experience may be considered.
• Prior banking knowledge helpful but not required.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities and refers to branch staff.
• Engages customers in lobby activities and educates on options for managing transactions with technology and resources.
• Applies product and procedural knowledge to solve customer problems.
• Ensures branch operations and maintenance transactions are completed efficiently and accurately.
• Supports proactive sales conversations through a defined sales process.

Skills

Customer Focused

Managing Risk

Problem Solving

Effective Communications

Digital Awareness

Attention to Detail

Customer Service

Education

No Degree

Job description

PNC in Leesburg, VA is seeking a Client Experience Associate to deliver a unique customer experience, educate customers on financial options, and refer opportunities to branch staff. The role emphasizes in-person service and a collaborative, in-office culture.

You will support lobby engagement, help manage daily branch operations, and participate in service-to-sales activities designed to grow loyalty and wallet share. No visa sponsorship is offered, and no degree is required for many roles.