Branch Client Experience Specialist

PNC Financial Services Group, Inc.; Virginia (MN); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) with PNC match

Pension and stock purchase plans

Life insurance

Job summary

PNC Financial Services Group, Inc. in Manassas, VA is seeking a Client Experience Associate to deliver a differentiated customer experience and grow wallet share. You will guide customers through financial options, educate on digital tools, and refer opportunities to branch staff while supporting daily branch operations.

This in-office role emphasizes service-to-sales, lobby engagement, and building customer loyalty through informed conversations and accurate, efficient transactions.

Qualifications

• Delivers a unique customer experience aimed at improving financial wellbeing.
• Educates customers on alternatives and refers opportunities to branch staff.
• Supports proactive sales conversations using a defined process.
• Ensures accurate teller/branch operations and service quality.

Responsibilities

• Engages customers in the lobby and connects them with PNC products.
• Educates customers on digital tools to manage transactions.
• Identifies banking opportunities and makes referrals.
• Maintains efficient, accurate branch operations and maintenance tasks.

Skills

Customer focus

Branch banking

Customer experience (CX)

Customer service

Identifying opportunities

Leveraging technology

Proactive sales

Accuracy & attention to detail

Banking products

Digital awareness

Effective communications

Fraud detection & prevention

Managing multiple priorities

Matrix management

Problem solving

Understanding customer needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Manassas, VA is seeking a Client Experience Associate to deliver a differentiated customer experience and grow wallet share. You will guide customers through financial options, educate on digital tools, and refer opportunities to branch staff while supporting daily branch operations.

This in-office role emphasizes service-to-sales, lobby engagement, and building customer loyalty through informed conversations and accurate, efficient transactions.