Customer Experience Specialist – Banking

PNC Financial Services Group, Inc.; West Springfield (VA); On-site; USD 41,000 - 68,000; Full time

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate in its Retail bank in Springfield, VA. In-office role focused on delivering an enhanced customer experience, educating customers, and driving tailored financial solutions.

You will engage customers, identify banking opportunities, and partner with branch staff to grow loyalty and share of wallet through proactive conversations and technology-enabled service.

Qualifications

• Role typically does not require a university/college degree.
• May require related experience or product knowledge.
• Typically <1 year of related experience; combination of education/certifications considered in lieu of degree.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Educates customers on alternatives available for their financial interactions and leverages technology.
• Identifies banking opportunities during customer interactions and refers as appropriate.
• Supports proactive sales conversations through a defined sales process including lobby engagement and referrals.

Skills

Customer Service

Banking

Customer Experience

Branch Banking

Client Loyalty

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate in its Retail bank in Springfield, VA. In-office role focused on delivering an enhanced customer experience, educating customers, and driving tailored financial solutions.

You will engage customers, identify banking opportunities, and partner with branch staff to grow loyalty and share of wallet through proactive conversations and technology-enabled service.