Banking Client Experience Specialist

Fairygodboss; Burke (VA); On-site; USD 41,000 - 68,000; Full time

Job summary

PNC in Burke, Virginia is seeking a Client Experience Associate to support multiple branches in the region. Based in-office, you will deliver a unique customer experience, educate customers on financial options, and identify banking opportunities during interactions.

You will engage customers in the lobby and refer opportunities to staff, helping grow loyalty while ensuring accurate branch operations and adherence to policies.

Qualifications

• Roles at this level typically do not require a university / college degree; related experience or knowledge may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and position PNC products; educates on digital options.
• Applies product and procedural knowledge to solve customer's problems and supports proactive sales conversations.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Burke, Virginia is seeking a Client Experience Associate to support multiple branches in the region. Based in-office, you will deliver a unique customer experience, educate customers on financial options, and identify banking opportunities during interactions.

You will engage customers in the lobby and refer opportunities to staff, helping grow loyalty while ensuring accurate branch operations and adherence to policies.