Retail Banking Experience Specialist

PNC Financial Services Group, Inc.; Chantilly (VA); On-site; USD 41,000 - 68,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to support multiple branches in the Centreville, VA region.

This in-office role focuses on delivering a personalized customer experience, educating customers on financial options, and identifying opportunities to grow client loyalty. Candidates will engage in daily teller operations, assist with service needs, and participate in a defined sales process to drive customer satisfaction while collaborating with branch staff

Qualifications

• No degree required or preferred; roles may vary by location.
• Experience in customer-facing banking environments is valued.
• Ability to learn product and procedural knowledge to assist customers.

Responsibilities

• Delivers a customer experience to improve financial wellbeing and loyalty.
• Processes various customer interactions and educates on alternatives.
• Identifies banking opportunities and refers to branch staff as appropriate.
• Supports proactive sales conversations and lobby engagement to grow share of wallet.

Skills

Customer Service

Banking Knowledge

Communication

Problem Solving

Attention to Detail

Multitasking

Sales Awareness

Digital Tools

Tools

CRM Systems

Online Banking

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate to support multiple branches in the Centreville, VA region.

This in-office role focuses on delivering a personalized customer experience, educating customers on financial options, and identifying opportunities to grow client loyalty. Candidates will engage in daily teller operations, assist with service needs, and participate in a defined sales process to drive customer satisfaction while collaborating with branch staff