Client Service Associate: Growth & Training Path

jackson-hewitt-careers; Huber Heights (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Corporate discount program

Opportunities for advancement within &

Tax preparation training

Continuing tax education

And More!

Job summary

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for our offices and to deliver exceptional client experiences. You will engage with clients, confirm appointments, and support marketing efforts while maintaining a welcoming atmosphere.

The role emphasizes strong communication, relationship-building, and the ability to thrive in a fast-paced retail environment. Training and growth opportunities are available within the tax services team.

Qualifications

• Excellent communication skills are essential for customer-facing work.
• Strong interpersonal skills help build relationships with clients.
• Experience in customer service or sales is preferred but not required.
• Basic computer proficiency and ability to troubleshoot are expected.

Responsibilities

• Act as the friendly face for clients visiting the offices.
• Confirm appointments and assist clients with scheduling.
• Follow up with past and potential clients to keep them engaged.
• Distribute marketing materials to clients and prospects.
• Keep clients engaged during wait times with friendly, helpful service.

Skills

Excellent communication

Strong interpersonal skills

Customer service experience

Sales experience

Basic computer proficiency

Job description

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for our offices and to deliver exceptional client experiences. You will engage with clients, confirm appointments, and support marketing efforts while maintaining a welcoming atmosphere.

The role emphasizes strong communication, relationship-building, and the ability to thrive in a fast-paced retail environment. Training and growth opportunities are available within the tax services team.