Client Service Associate: Tax Help & Training

Jackson Hewitt Tax Service Inc.; Bridgeport (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Opportunities for advancement

Bonus based on performance

Free tax preparation training

Free continuing tax education

Discounted Tax Preparation

Job summary

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for all visitors, ensuring exceptional client experiences and providing essential support. This in-person role involves engaging with clients, confirming appointments, following up with prospects, distributing marketing materials, and keeping clients engaged during wait times.

No prior experience required; paid training is provided.

Qualifications

• Strong interpersonal and communication skills.
• Experience in a fast-paced retail environment.
• Basic computer proficiency and ability to troubleshoot.
• Prior customer service or sales experience preferred, but not required.
• Willingness to learn and grow in a customer-focused role.

Responsibilities

• Greet clients and act as the friendly face for visitors.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Excellent communication skills

Strong interpersonal skills

Customer service experience

Sales experience

Job description

Jackson Hewitt is seeking a Client Service Associate to be the friendly face for all visitors, ensuring exceptional client experiences and providing essential support. This in-person role involves engaging with clients, confirming appointments, following up with prospects, distributing marketing materials, and keeping clients engaged during wait times.

No prior experience required; paid training is provided.