Client Experience & Engagement Specialist

Jackson Hewitt - 2790; Dayton (OH); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Training & development

Company parties

Employee discounts

Corporate discount program

Opportunities for advancement

Tax preparation training

Continuing tax education

Job summary

Jackson Hewitt - 2790 in Dayton seeks a friendly Client Service Associate to be the welcoming face for clients, ensuring exceptional service and support throughout their visit. You will engage with clients, confirm appointments, and help with basic inquiries.

In this fast-paced retail environment, you will distribute marketing materials, follow up with past and potential clients, and keep customers engaged during wait times while delivering a positive client journey.

Qualifications

• Excellent communication skills and strong interpersonal abilities.
• Experience in a fast-paced retail environment is preferred.
• Basic computer proficiency and the ability to troubleshoot common issues.

Responsibilities

• Actively engage with clients and provide excellent service.
• Confirm appointments and follow up with past and potential clients.
• Distribute marketing materials and keep clients engaged during wait times.

Skills

Customer Service

Communication

Interpersonal Skills

Retail Experience

Basic Computer Skills

Job description

Jackson Hewitt - 2790 in Dayton seeks a friendly Client Service Associate to be the welcoming face for clients, ensuring exceptional service and support throughout their visit. You will engage with clients, confirm appointments, and help with basic inquiries.

In this fast-paced retail environment, you will distribute marketing materials, follow up with past and potential clients, and keep customers engaged during wait times while delivering a positive client journey.