Client Experience Service Advisor with Growth Path

Courtesy Automotive Center; Chico (CA); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Top-tier compensation

Career advancement opportunities

Great benefits

Elite culture

Résumé du poste

Pajouh Automotive Center in Chico, CA is seeking a Service Advisor to be the face of the service department. You will bridge clients and technicians, transforming stressful car issues into a top-tier hospitality experience.

You will greet guests, document symptoms, and educate customers on maintenance, while providing transparent estimates and keeping clients informed with daily updates. A collaborative team environment and ongoing training are offered.

Qualifications

• Master communicator capable of explaining mechanical concepts in plain language.
• Detail-oriented and organized, multi-tasking on repair orders, parts pricing, and menus.
• Team-first mindset with collaborative approach with technicians and advisors.
• Background in automotive repair is valued but willingness to learn matters most.

Responsabilités

• Greet guests warmly and set the stage for an effortless service visit.
• Accurately capture vehicle symptoms on repair orders and, when needed, perform road tests with a client.
• Educate clients on manufacturer-recommended maintenance and protect their investment long-term.
• Provide transparent, accurate estimates for parts and labor with daily status updates and necessary approvals.
• Manage the lifecycle of the repair order from handshake to final invoice, coordinating with technicians to hit promised times.

Connaissances

Master Communicator

Detail-oriented

Team-first mindset

Car-savvy

Description du poste

Pajouh Automotive Center in Chico, CA is seeking a Service Advisor to be the face of the service department. You will bridge clients and technicians, transforming stressful car issues into a top-tier hospitality experience.

You will greet guests, document symptoms, and educate customers on maintenance, while providing transparent estimates and keeping clients informed with daily updates. A collaborative team environment and ongoing training are offered.