Automotive Service Advisor - Growth, Benefits & Team

California Truck Centers; Oakland (CA); On-site; USD 41,328 - 44,083; Full time

Benefits offered by this job

Medical benefits

Profit sharing

Training

401(k)

Paid time off

Additional benefits

Job summary

California Truck Centers in Oakland is seeking a Service Advisor to communicate with customers about repair needs and coordinate with Service Technicians. You will greet customers, help determine repairs and relevant costs, and keep service staff informed on status.

Qualified candidates have 1-3 years in service advising, a collaborative mindset, and strong attention to detail. The role offers competitive pay and comprehensive benefits to fit a family-owned, California-wide dealer group.

Qualifications

• 1-3 years of service advising experience.
• A desire to work effectively in a team environment.
• Strong attention-to-detail.

Responsibilities

• Handle all customer service requests by preparing Repair Orders and entering orders into service database systems.
• Develop estimates by costing materials, supplies, labor, and fees, including calculating customer’s payments deductibles.
• Maintain customer rapport by explaining estimates and expected return of vehicles. Obtaining the customer’s approval of estimates.
• Verify warranty and service contract coverage by examining records and submitting warranty pre-approvals with suppliers.
• Maintain log records and corrective actions with notes of customer interaction either by telephone, email or in person.

Skills

Service advising experience

Team player

Attention to detail

Job description

California Truck Centers in Oakland is seeking a Service Advisor to communicate with customers about repair needs and coordinate with Service Technicians. You will greet customers, help determine repairs and relevant costs, and keep service staff informed on status.

Qualified candidates have 1-3 years in service advising, a collaborative mindset, and strong attention to detail. The role offers competitive pay and comprehensive benefits to fit a family-owned, California-wide dealer group.