Customer-Centric Auto Service Advisor

Preston-Mazda; Boardman Township (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401K with Employer Match

Paid Time Off

Paid Training

Employee Pricing on New Vehicles

Free Access to Preston Auto Fitness Cn

Job summary

Preston Auto Group is seeking a Service Advisor to be the face of the service department, greeting guests, scheduling appointments, and translating repair needs between customers and technicians. You will play a pivotal role in building trust, selling with integrity, and keeping customers informed throughout the service process.

The ideal candidate has strong people skills, multitasking ability, and a customer-service mindset, with automotive service or advisor experience preferred.

Qualifications

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced service environment.
• Sales ability with a low-pressure, high-integrity approach.
• Automotive service or advisor experience preferred.

Responsibilities

• Greet service department customers promptly and courteously
• Listen to customers and clearly translate repair needs to technicians
• Upsell additional services using low-pressure, high-integrity methods
• Provide accurate repair and maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep the Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Skills

Customer service

Communication

Multitasking

Sales ability

Job description

Preston Auto Group is seeking a Service Advisor to be the face of the service department, greeting guests, scheduling appointments, and translating repair needs between customers and technicians. You will play a pivotal role in building trust, selling with integrity, and keeping customers informed throughout the service process.

The ideal candidate has strong people skills, multitasking ability, and a customer-service mindset, with automotive service or advisor experience preferred.