Service Advisor: Elevate Customer Experience & Growth

Cronin Kia; Harrison (OH); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K with Percentage Match

Paid Time Off

Continued Factory Paid Training

Employee Purchase Plan

5 Day Work Week

Modern shop with plenty of lifts and 2

Job summary

Cronin Automotive is seeking a Service Advisor to own the customer experience in the service department. You will be the first point of contact, knowledgeable about offerings, inventory needs, and technician scheduling.

Responsibilities include meeting customer needs, maintaining service standards, and updating customers on progress. The role requires automotive service advisor experience and Accredited training, with a focus on ethical business practices and quality control.

Qualifications

• High School Diploma or equivalent.
• Accredited training in service advisor skills, customer satisfaction and quality control.
• Automotive service advisor experience.
• Ability to concentrate and accomplish tasks despite interruptions.
• Ability to perform a variety of tasks simultaneously.
• Must be willing to submit to a background check & drug screen.

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues.
• Increase customer satisfaction by building customer relations.
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Increase profitability by maximizing sales & execute retail promotions.
• Responsible for overseeing the technician working on customers’ vehicle including their time management/efficiency, parts ordering, job completion times.
• Oversee and participate in quality control.
• Participate in the development and documentation of Standard Operating Procedures as appropriate.

Skills

Customer service

Communication

Multitask

Education

High School Diploma or equivalent

Job description

Cronin Automotive is seeking a Service Advisor to own the customer experience in the service department. You will be the first point of contact, knowledgeable about offerings, inventory needs, and technician scheduling.

Responsibilities include meeting customer needs, maintaining service standards, and updating customers on progress. The role requires automotive service advisor experience and Accredited training, with a focus on ethical business practices and quality control.