Client Experience & Resolution Specialist

Crane Worldwide Logistics; Town of Texas (WI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a dedicated team member in the United States, specifically in Wisconsin, Town of Texas. The role focuses on client service, responding to inquiries and resolving complaints, with a requirement of a High School Diploma or GED and 2-4 years of client service experience. The position offers benefits like paid time off, medical benefits, and an incentive plan, making it a great opportunity for those looking to grow in a support role within logistics.

Qualifications

• 2-4 years client service experience is required.
• Professional certification may be beneficial in some areas.

Responsibilities

• Respond to orders, client inquiries, and complaints.
• Resolve issues related to orders, delivery, and service.
• Document consistent problem areas for record-keeping.
• Follow up to ensure client satisfaction.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

Job description

Crane Worldwide Logistics is seeking a dedicated team member in the United States, specifically in Wisconsin, Town of Texas. The role focuses on client service, responding to inquiries and resolving complaints, with a requirement of a High School Diploma or GED and 2-4 years of client service experience. The position offers benefits like paid time off, medical benefits, and an incentive plan, making it a great opportunity for those looking to grow in a support role within logistics.