Client Experience Receptionist — Tax Season

H&R Block, Inc.; Spencer (IA); On-site; USD 21,000 - 28,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in-person. You will work with tax professionals to pair clients with the right services and help maintain a professional, organized office environment.

Responsibilities include greeting clients, handling check-in and document intake, and ensuring confidentiality. Evening and weekend availability during tax season is required.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Organizational skills with attention to detail.
• Comfort with basic computer programs (Office, Teams, scheduling).
• Availability evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and be the face of the office.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage check-in and intake, including document scanning and organization.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth operations.
• Handle sensitive client information confidentially.

Skills

Client service

Interpersonal skills

Communication

multitasking

Attention to detail

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to welcome clients, manage scheduling, and support daily office operations in-person. You will work with tax professionals to pair clients with the right services and help maintain a professional, organized office environment.

Responsibilities include greeting clients, handling check-in and document intake, and ensuring confidentiality. Evening and weekend availability during tax season is required.