Client Experience Pro – Tax Office Receptionist

H&R Block, Inc.; North Platte (NE); Presencial; USD 25.000 - 38.000; A tiempo parcial

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, answer phones, schedule appointments, and support daily office operations in person. You’ll be the welcoming first impression and collaborate with tax professionals to connect clients with the right services.

This role requires confidentiality, strong interpersonal skills, and the ability to multitask. Evening and weekend availability during tax season is helpful.

Formación

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills for collaboration with team members and clients.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs and scheduling tools.

Responsabilidades

• Greet clients warmly and present a professional first impression.
• Answer phone calls, schedule appointments, and match clients with appropriate tax professionals.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain clean, organized office to support a smooth client experience.
• Collaborate with tax professionals and team members for seamless daily operations.
• Handle sensitive client information with confidentiality and care.

Conocimientos

Interpersonal communication

Customer service

Team collaboration

Multitasking

Office software

Educación

High school diploma / GED

Herramientas

Microsoft Office

Scheduling systems

Teams

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to greet clients, manage check-in, answer phones, schedule appointments, and support daily office operations in person. You’ll be the welcoming first impression and collaborate with tax professionals to connect clients with the right services.

This role requires confidentiality, strong interpersonal skills, and the ability to multitask. Evening and weekend availability during tax season is helpful.