Customer Experience Advocate - Banking & Loyalty

PNC; Muskegon (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision options

401(k) with company match

Paid time off and holidays

Job summary

PNC is seeking a Client Experience Associate in Muskegon, Michigan. This in-office role supports multiple branches, delivering tailored customer experiences, educating clients on banking options, and identifying opportunities to grow the bank's share of wallet.

The position emphasizes service, operational accuracy, and proactive engagement with customers to build loyalty. The role involves guiding customers through financial transactions, leveraging technology, and collaborating with branch

Qualifications

• No degree required, close to 1 year of related experience may be considered.
• Strong customer service and communication skills are essential.
• Familiarity with banking products and workflows is beneficial.

Responsibilities

• Deliver a unique customer experience and educate customers on banking options.
• Identify opportunities and refer customers to branch staff.
• Engage customers through lobby activities and promote PNC products.
• Apply product knowledge to resolve customer questions and ensure accurate operations.
• Support sales conversations through a defined process and drive customer loyalty.

Skills

Customer Service

Banking Knowledge

Sales Skills

Communication

Teamwork

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Muskegon, Michigan. This in-office role supports multiple branches, delivering tailored customer experiences, educating clients on banking options, and identifying opportunities to grow the bank's share of wallet.

The position emphasizes service, operational accuracy, and proactive engagement with customers to build loyalty. The role involves guiding customers through financial transactions, leveraging technology, and collaborating with branch