Bilingual Client Experience Associate, Branch Banking

PNC; Carbondale (CO); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid time off

Job summary

PNC is seeking a Client Experience Associate in Carbondale, CO to deliver a distinctive customer experience and grow loyalty. The role emphasizes in-person engagement, guiding customers through financial options and using technology to facilitate transactions.

The position prefers Spanish bilingual candidates and notes the company does not sponsor visas. It requires in-office presence and offers a broad benefits package and competitive pay within the location.

Qualifications

• No university degree required; related experience or product knowledge may be considered.
• Bilingual in Spanish preferred.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process to elevate client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Carbondale, CO to deliver a distinctive customer experience and grow loyalty. The role emphasizes in-person engagement, guiding customers through financial options and using technology to facilitate transactions.

The position prefers Spanish bilingual candidates and notes the company does not sponsor visas. It requires in-office presence and offers a broad benefits package and competitive pay within the location.