Branch Client Experience & Loyalty Specialist

PNC Financial Services Group, Inc.; Glenwood Springs (CO); Ibrido; USD 34.000 - 56.000; Tempo pieno

Descrizione del lavoro

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Glenwood Springs, CO. Based in the Mountain Region, you will deliver a unique customer experience, educate clients on banking options, and identify opportunities to refer customers to branch staff.

You will engage customers through lobby interactions, leverage technology to facilitate transactions, and support a sales-driven culture while adhering to policies. Spanish language skills are preferred.

Competenze

• No university/college degree required.
• Typically <1 year of related experience.
• Bilingual Spanish preferred.

Mansioni

• Delivers a unique customer experience and educates on banking options.
• Identifies banking opportunities and makes referrals to branch staff.
• Performs lobby engagement to connect with customers and promote products.
• Uses technology to help customers manage transactions and services.
• Supports sales conversations through a defined process while maintaining policies.

Conoscenze

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Formazione

No Degree

Descrizione del lavoro

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Glenwood Springs, CO. Based in the Mountain Region, you will deliver a unique customer experience, educate clients on banking options, and identify opportunities to refer customers to branch staff.

You will engage customers through lobby interactions, leverage technology to facilitate transactions, and support a sales-driven culture while adhering to policies. Spanish language skills are preferred.