Bilingual Branch Client Experience Specialist

PNC Financial Services Group, Inc.; Carbondale (CO); Hybrid; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

401(k) with match

Stock purchase plan

Job summary

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Carbondale, CO to deliver a distinctive customer experience and grow wallet share. The role involves educating customers on financial options, leveraging technology, and identifying opportunities during interactions.

Success requires strong communication, the ability to drive servicing-to-sales activities, and adherence to policies. This is an in-office, full-time position supporting branch operations and customer loyalty.

Qualifications

• Minimum: no degree required; related experience or education may be considered.
• Experience with customer interactions and financial services products preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives and products during interactions.
• Identifies opportunities and refers to branch staff as appropriate.
• Performs lobby engagement and promotes PNC products to meet needs.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Client Experience Associate in Carbondale, CO to deliver a distinctive customer experience and grow wallet share. The role involves educating customers on financial options, leveraging technology, and identifying opportunities during interactions.

Success requires strong communication, the ability to drive servicing-to-sales activities, and adherence to policies. This is an in-office, full-time position supporting branch operations and customer loyalty.