Bilingual Client Experience Specialist

PNC Financial Services Group, Inc.; Aspen (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

401(k) with match

Educational assistance

Wellness program

Job summary

PNC is seeking a Client Experience Associate in Aspen, CO, to deliver superior customer service and drive loyalty. The role emphasizes identifying opportunities, guiding customers through products, and referring to branch staff as needed.

Spanish language skills are preferred, with an in-office work environment. The position offers a salary range of 37,125 to 61,875 USD per year and eligibility for incentive pay, depending on performance and location.

Qualifications

• Roles at this level typically do not require a university / college degree; related experience may be accepted.
• No degree required for the position.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty while increasing wallet share.
• Identifies banking opportunities during customer interactions and makes referrals as appropriate.
• Performs lobby engagement to connect with customers and promote PNC products.
• Uses product knowledge to resolve customer problems and educate on digital options.
• Supports sales conversations through a defined process and maintains accurate branch operations.
• Contributes to customer loyalty and growth of wallet share via differentiated service.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate in Aspen, CO, to deliver superior customer service and drive loyalty. The role emphasizes identifying opportunities, guiding customers through products, and referring to branch staff as needed.

Spanish language skills are preferred, with an in-office work environment. The position offers a salary range of 37,125 to 61,875 USD per year and eligibility for incentive pay, depending on performance and location.