Aspen Branch Client Experience Advocate (Bilingual)

PNC Financial Services Group, Inc.; Aspen (CO); Hybrid; USD 37,000 - 62,000; Full time

Job summary

PNC Financial Services Group, Inc. in Aspen, CO is seeking a Client Experience Associate to deliver exceptional customer service and financial guidance. You will educate customers, identify banking opportunities, and refer prospects to branch staff while supporting a proactive sales process.

The role emphasizes risk awareness and accurate operations while engaging customers in lobby interactions and leveraging technology to enhance their financial wellbeing. Bilingual Spanish preferred.

Qualifications

• No degree required; related experience may be considered.
• Spanish speaking preferred.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing.
• Identifies banking opportunities during customer interactions and refers to branch staff.
• Educates customers on alternatives and leverages technology to facilitate transactions.
• Supports proactive sales conversations and enhances client loyalty through lobby engagement.

Skills

Customer Experience

Banking Products

Digital Awareness

Effective Communications

Identifying Opportunities

Proactive Sales

Customer Loyalty

Spanish Speaking

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Aspen, CO is seeking a Client Experience Associate to deliver exceptional customer service and financial guidance. You will educate customers, identify banking opportunities, and refer prospects to branch staff while supporting a proactive sales process.

The role emphasizes risk awareness and accurate operations while engaging customers in lobby interactions and leveraging technology to enhance their financial wellbeing. Bilingual Spanish preferred.