Client Experience Pro — Bilingual Spanish

PNC; Louisville (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Paid time off

Job summary

PNC is seeking a Client Experience Associate to support multiple branches in Louisville, CO. The role emphasizes delivering a superior customer experience and guiding clients toward financial solutions. Spanish bilingual preference is noted and in-office focus is highlighted.

Base pay and benefits are outlined with an incentive element; visa sponsorship is not provided. This is a full-time in-office position within the Retail Banking group.

Qualifications

• General knowledge of retail banking products and customer service expectations.
• Ability to engage customers, identify needs and refer to branch staff as appropriate.
• Comfort with using digital tools to educate customers and process transactions.

Responsibilities

• Delivers a customer experience aimed at improving financial wellbeing and loyalty.
• Profiles customers, identifies banking opportunities and makes referrals.
• Performs lobby engagement to connect customers with PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Follows policies to ensure efficient, accurate branch operations.
• Supports proactive sales through a defined process and outreach.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate to support multiple branches in Louisville, CO. The role emphasizes delivering a superior customer experience and guiding clients toward financial solutions. Spanish bilingual preference is noted and in-office focus is highlighted.

Base pay and benefits are outlined with an incentive element; visa sponsorship is not provided. This is a full-time in-office position within the Retail Banking group.