Client Experience Specialist – Banking & Loyalty

Fairygodboss; Louisville (KY); On-site; USD 34,000 - 52,000; Full time

Job summary

PNC is seeking a Client Experience Associate to support multiple branches in Louisville, KY. You will deliver a differentiated customer experience focused on improving financial wellbeing and growing customer loyalty, while identifying banking opportunities and referring to branch staff as needed.

You will engage customers in the lobby, teach digital tools, and apply knowledge to resolve issues. A proactive sales approach and adherence to policies will be required to support branch operations.

Qualifications

• Typically < 1 year of related experience.
• No degree required; related experience or certification may be considered.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Identifies banking opportunities and refers to branch staff when appropriate.
• Performs lobby engagement to promote PNC products and educate on digital tools.
• Applies product and procedural knowledge to solve customer problems.
• Supports proactive sales conversations through a defined process to grow loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate to support multiple branches in Louisville, KY. You will deliver a differentiated customer experience focused on improving financial wellbeing and growing customer loyalty, while identifying banking opportunities and referring to branch staff as needed.

You will engage customers in the lobby, teach digital tools, and apply knowledge to resolve issues. A proactive sales approach and adherence to policies will be required to support branch operations.