Bilingual Client Experience Specialist – Retail Banking

PNC; Arvada (CO); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

401(k) with match

PTO & holidays

Educational assistance

Job summary

PNC is seeking a Client Experience Associate for its Arvada, CO branch to deliver exceptional customer service and support banking needs. The role emphasizes a customer-centric approach, education on digital tools, and proactive engagement to build loyalty.

The position relies on strong communication and sales skills, with Spanish language preference. It requires in-office presence and adherence to PNC's policies and standards, including risk management and customer focus.

Qualifications

• No Degree is listed as a required credential.
• Experience in customer interactions within a banking context is preferred.
• Spanish speaking ability is preferred, aiding bilingual client support.

Responsibilities

• Deliver a customer-centric experience to improve financial wellbeing and loyalty.
• Identify banking opportunities and refer to branch staff as appropriate.
• Engage customers in the lobby and educate on digital tools and self-service options.
• Support sales processes and contribute to growing customer share of wallet.

Skills

Customer service

Banking

Branch banking

Client loyalty

Customer experience

Identifying opportunities

Leveraging technology

Proactive sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate for its Arvada, CO branch to deliver exceptional customer service and support banking needs. The role emphasizes a customer-centric approach, education on digital tools, and proactive engagement to build loyalty.

The position relies on strong communication and sales skills, with Spanish language preference. It requires in-office presence and adherence to PNC's policies and standards, including risk management and customer focus.