Client Experience Specialist - Bank Branch

PNC Financial Services Group, Inc.; Avon (CO); Hybrid; USD 37,000 - 62,000; Full time

Job summary

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in the Branch Banking organization, based in the Mountain Region.

This in-office role focuses on delivering a differentiated customer experience, guiding customers through financial options, and building loyalty through proactive engagement. Preference for Spanish language, no visa sponsorship, and opportunities to leverage technology to educate customers and process transactions.

Qualifications

• Experience in branch banking or retail banking roles.
• Ability to identify banking opportunities during customer interactions.
• Strong communication and problem-solving skills.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing.
• Educates customers on alternatives and leverages technology to assist transactions.
• Performs lobby engagement and makes referrals to branch staff for solutions.
• Supports proactive sales conversations and grows client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services Group, Inc. is seeking a Client Experience Associate in the Branch Banking organization, based in the Mountain Region.

This in-office role focuses on delivering a differentiated customer experience, guiding customers through financial options, and building loyalty through proactive engagement. Preference for Spanish language, no visa sponsorship, and opportunities to leverage technology to educate customers and process transactions.