Bilingual Client Experience Specialist - Banking

PNC Financial Services; Town of Florida (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

PNC Financial Services is seeking a Client Experience Associate based in Royal Palm Beach, FL, supporting multiple branches in the region. Bilingual Spanish preferred. In-office role focused on delivering a differentiated customer experience and growing loyalty.

The position emphasizes proactive sales, leveraging technology, and customer-centric service within the Retail Banking organization.

Qualifications

• Roles at this level typically do not require a university / college degree.
• No degree required; related experience may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Identification of opportunities through meaningful conversations with customers and referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products.
• Applies product and procedural knowledge to solve customer problems.
• Ensures teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
• Supports proactive sales conversations through internal and outbound interactions with a defined sales process.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC Financial Services is seeking a Client Experience Associate based in Royal Palm Beach, FL, supporting multiple branches in the region. Bilingual Spanish preferred. In-office role focused on delivering a differentiated customer experience and growing loyalty.

The position emphasizes proactive sales, leveraging technology, and customer-centric service within the Retail Banking organization.