Bilingual Client Experience Champion

PNC; The Woodlands (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) match

Paid time off

Job summary

PNC, based in The Woodlands, TX, seeks a Client Experience Associate to deliver a superior customer experience and promote banking solutions in a retail setting. The role emphasizes bilingual Spanish preference and in-office work culture designed to balance professional and personal goals.

Candidates should connect with recruiters to align expectations; sponsorship for visas is not provided for this position.

Qualifications

• No university degree required; related experience may be considered.
• Strong customer service and banking product knowledge preferred.
• Ability to identify opportunities and refer to branch staff.

Responsibilities

• Delivers a unique customer experience and educates customers on financial options.
• Identifies opportunities through conversations and referrals to branch staff.
• Performs lobby engagements to promote PNC products and services.
• Applies product knowledge to resolve customer problems and supports sales process.
• Ensures branch operations are efficient and accurate.
• Supports proactive sales conversations to drive client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC, based in The Woodlands, TX, seeks a Client Experience Associate to deliver a superior customer experience and promote banking solutions in a retail setting. The role emphasizes bilingual Spanish preference and in-office work culture designed to balance professional and personal goals.

Candidates should connect with recruiters to align expectations; sponsorship for visas is not provided for this position.