Client Experience Pro: Elevate Customer Loyalty & Banking

PNC; Rockford (IL); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health coverage

401(k) with PNC match

Stock purchase plans

Disability protection

Job summary

PNC in Rockford, IL is seeking a Client Experience Associate within Retail Banking to deliver a differentiated customer experience across branches in the region.

You will guide customers through transactions, educate them on banking options, and identify opportunities to expand share of wallet while upholding policy and risk standards. This is an in-office role based in Rockford, IL with competitive base pay and benefits.

Qualifications

• No Degree is required for this role.
• May require related experience or product knowledge to accomplish primary duties.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty.
• Processes a variety of customer interactions and educates customers on available alternatives.
• Identifies banking opportunities and refers as appropriate to branch staff.
• Performs lobby engagement activities and positions PNC products to meet customer needs.
• Educates customers on managing financial transactions using technology and resources.
• Applies knowledge to solve customer problems and supports daily branch operations.

Skills

Customer Service

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Rockford, IL is seeking a Client Experience Associate within Retail Banking to deliver a differentiated customer experience across branches in the region.

You will guide customers through transactions, educate them on banking options, and identify opportunities to expand share of wallet while upholding policy and risk standards. This is an in-office role based in Rockford, IL with competitive base pay and benefits.