Client Experience & Pet Care Specialist

CityVet Support Staff; Charlotte (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Investment in Your Future.

Work-Life Balance.

Exceptional Health and Supplemental B/

Care When You Need It.

Job summary

CityVet in Charlotte, NC is seeking a Client Service Specialist to be the first friendly face for clients and pets, coordinating appointments and guiding them through visits.

You will build relationships with clients, support the team, and help ensure a smooth, caring experience across grooming, clinic, and boarding services within our vet-led clinics.

This role emphasizes hospitality, clear communication, and a warm, welcoming lobby environment.

Qualifications

• At least 18 years of age at the time of hire.

Responsibilities

• Manage appointment check-ins and bookings, and coordinate discharge information for grooming, clinic, and boarding.
• Prioritize scheduled appointments and educate clients to ensure an efficient daily schedule.
• Greet clients and assist with delays, waiting areas, and arrival notifications.

Job description

CityVet in Charlotte, NC is seeking a Client Service Specialist to be the first friendly face for clients and pets, coordinating appointments and guiding them through visits.

You will build relationships with clients, support the team, and help ensure a smooth, caring experience across grooming, clinic, and boarding services within our vet-led clinics.

This role emphasizes hospitality, clear communication, and a warm, welcoming lobby environment.